Frequently Asked Questions

Our return policy allows for returns within 2 days of receiving your order, provided that the runner is in its original condition. Please refer to our website or contact customer service for detailed information on our return policy. 

We specialise in the manufacturing of the runners, so just supply.

Try the link below to find a professional carpet fitter. 

Delivery time and cost vary depending on your location and the size of your order.

Delivery charges start from £25.

You can check the estimated delivery time and cost by contacting our customer service for more information. 

Yes, we offer custom sizes for our stair runners. Simply provide us with the measurements of your stairs, and we'll tailor the runner to fit perfectly.

Maintaining and cleaning a stair runner is essential to keep it looking fresh and extend its lifespan.

Stair runners can accumulate dirt, dust, and stains over time due to foot traffic, so regular maintenance is necessary. 

The time it takes to receive a custom stair runner can vary depending on the stock levels and design complexity. Generally, custom orders can take a few weeks processed, manufactured, and delivered.

Regular vacuuming and spot cleaning are essential for maintaining the appearance of your stair runner. Depending on the material, professional cleaning may be required periodically to remove deep-seated dirt and stains. 

Consider the overall decor of your home and the existing colour scheme when choosing a style and pattern for your stair runner. You can opt for a classic look with neutral colours or make a statement with bold patterns or vibrant colours. It's essential to choose a design that complements your home's aesthetic. 

While it is possible to install a stair runner yourself, hiring a professional installer is often recommended to ensure proper fitting, secure installation, and a professional finish. Professional installers have the expertise and tools necessary for a high-quality installation. 

Stair runners can typically be installed on most types of staircases, including straight, curved, and spiral stairs. However, certain types of staircases may require custom installation techniques or additional materials. 

Count Steps: Start by counting the number of steps you want to cover with a runner.

Measure Width: Measure the width of each step from edge to edge. Be sure to measure at the widest point.

Measure Length: Measure the length of each step, from the back to the edge where you want the runner to end. Include any nosing or overhang.

Add for Overhang: If your runner will wrap around the edge of the step, add a few inches to the length measurement.

Multiply: Multiply the width by the number of steps to determine the total width needed. This will ensure you have enough material to cover all the steps. 

Common options include wool, which is durable, soft, and naturally stain-resistant.See our selection of Herringbone wool stair runners below.

Also our plain wool stair runners. 

Synthetic fibres like polypropylene, which offer affordability and easy maintenance. 

Natural fibres such as sisal providing a more textured look and eco-friendly option. 


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